Overview
Our refund and returns policy lasts 14 days for notification. If 14 days have passed since your purchase when you notify us, we can’t offer you a full refund but may offer you credit up to a maximum of 30 days. After we have been notified, you then have a further 14 days to return the item as per the Consumer Contracts Regulations.
You have 30 days to exchange any item that is faulty or defective as per the Consumer Contracts Regulations.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original and undamaged packaging including any tags still attached.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Items that have been personalized in any way
- Tickets related to shows
- Show DVDs as these will not be sealed, with the exception of where a fault is raised
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted (this list is not exhaustive):
- Book with obvious signs of use
- CD, DVD, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery (except for exchanges due to fault)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should hand your product back to Miss Holly via the student’s usual class. You must notify via email only that this is your intent.
You may be responsible for paying any shipping costs related to returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at misshollysdance@gmail.com for questions related to refunds and returns or via the message functionality within the customer portal.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company (if used), it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at misshollysdance@gmail.com or via the message functionality on the customer portal.
Sale items
Only regular-priced items may be refunded subject to the above restrictions including but not limited to relating to usage and condition. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at misshollysdance@gmail.com or via the message functionality within the customer portal.
If you require a change in size, please note this must be notified within 14 days of receiving the item. Outside of this window, you may be subject to additional delivery fees (currently £3.95) and/or only partial credit towards your new item. You will be advised of this at the time of notification if applicable.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should hand your product back to Miss Holly via the student’s usual class. You must notify via email only that this is your intent.
You may be responsible for paying any shipping costs related to returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at misshollysdance@gmail.com for questions related to refunds and returns or via the message functionality within the customer portal.